Order Related Questions


How many days does it take to deliver the cover?

Shipping time depends on your city you live in. We deliver products within 5 to 7 days as we ship all orders within 48-72 hours.

Which payment methods are available?

You can make payment from Credit Cards, Debit Cards, Internet Banking, PayTM and Cash on Delivery.

I saw a product on facebook but I cannot find it on the website?

If you are looking for something specific and can’t seem to find it on the website, Kindly contact us at 08302289871 or visit crockroz.com

Can I cancel my order?

You can cancel the order by sending us an email to support@crockroz.com . If your order has been shipped, then you can accept the order and you can exchange the product with another one.

How will I get confirmation that my Order is placed successfully?

You will get an email once your order has been confirmed. If you have opted for cash on delivery, you will receive a call from our executive to confirm the details before it is processed.

Shipping and Returns

How can I check the status of my Order?

The moment your order is confirmed, all orders are shipped within 24-48 hours. Once the order has been shipped, you will receive an email including the Tracking details. If you need more details regarding your order, kindly email us on support@crockroz.com or contact us at 08302289871

I have not received my order yet, what do should I do?

Don't worry!!! Send us a message/mail and we'll check out what happened and we will update you regarding your order. You can email us on support@crockroz.com or contact us at 08302289871

Return & Exchange Policy

  • Buyers can exchange their order within 5to 7 working days of the order delivery
  • All product returns must be in unused condition along with all original tags and packaging unharmed
  • If you have ordered a product, and you have opted for COD then as per our policy you have to cancel your order within 12 hours.
  • Cancellation after 12 hours of the order would be not accepted; you can only exchange the product with another of the same price.
  • In case you opted for Online payment at the time of purchase,
  • You make cancellation within 12 hours of order, then the amount will be refunded in your account but no amount is refunded you made cancellation after 12 hours; you can only exchange the product with another of the same price.


Note: Making an online payment on the product of 299 or above, there is no delivery charge.

Delivery charge is applicable on every COD.

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